Sales return
In Arabic مرتجع المبيعات
A sales return is goods a customer sends back after a sale, recorded so the stock is received back and the customer is refunded, credited or sent a replacement.
In plain words
Goods come back for many reasons: damage, expiry, a wrong item, or a shop that could not sell them. A return records what came back, why, and what the customer gets for it, so stock and the customer’s balance both stay right.
A return is best raised against the original invoice and credited at the price and discount charged then. It is usually approved before goods are accepted, and damaged or expired stock is received apart from saleable stock.
The common mistake is crediting at today’s price instead of the invoiced one. If prices have changed, the customer is credited more or less than they paid, and the account never quite clears.
- Cartons returned
- 5
- Invoiced price per carton
- SAR 14.00
- Net
- SAR 70.00
- VAT 15%
- SAR 10.50
- Credit to the customer
- SAR 80.50
In Axon Suite
How Axon Suite handles it
In Axon Suite you raise the return against the original invoice, approve it and receive the goods back, then choose a refund or store credit. Either one posts a credit note against that invoice.
Feature
Sales returns and credit notes
Raise the return against the original invoice, approve it and receive the goods back into the warehouse. Then decide what the customer gets: a refund, store credit or a replacement. A refund or store credit posts a credit note against that invoice.
Open: Sales returns and credit notes