Store credit
In Arabic الرصيد الدائن للعميل
A credit balance a seller holds for a customer, usually after a return, that the customer uses against later purchases instead of receiving money back.
In plain words
Store credit keeps the money in the relationship: the customer is made whole and the seller keeps the cash. For distributors, it suits regular customers who will order again within days.
The return is credited at the price the customer paid, through a credit note. Instead of a refund, the credit stays on the customer’s account and is set against a later invoice.
The common mistake is tracking store credit outside the books, on a note or in a spreadsheet. It is money the business owes, so it belongs on the customer’s account where statements and the aging can see it.
- Returned goods credited
- SAR 345.00
- Next invoice
- SAR 1,200.00
- Store credit applied
- − SAR 345.00
- Left to pay
- SAR 855.00
In Axon Suite
How Axon Suite handles it
In Axon Suite, once a return’s goods are received you can settle it with store credit instead of a refund, and it posts a credit note against the original invoice.
Feature
Sales returns and credit notes
Raise the return against the original invoice, approve it and receive the goods back into the warehouse. Then decide what the customer gets: a refund, store credit or a replacement. A refund or store credit posts a credit note against that invoice.
Open: Sales returns and credit notes