Dispatch
In Arabic توزيع الطلبات
Dispatch is the step of assigning each order that is ready for delivery to a driver or rep, sending it out and following it until it is delivered.
In plain words
An order is only half done when it is accepted. Dispatch decides who takes it, from which stock, and when it leaves. Done well, customers get what they ordered on time and drivers are not sent across town for one drop.
Most businesses run dispatch from a board that shows orders waiting, orders assigned to each driver, and orders out for delivery or delivered. Orders are usually grouped by area so each driver covers a sensible patch.
The common mistakes are orders that sit unassigned because everyone thought someone else had them, and the same order taken by two drivers. One owner per order, visible to all, prevents both.
- Orders received today
- 24
- Assigned to a rep
- 21
- Out for delivery
- 12
- Delivered
- 9
- Still waiting for a rep
- 3
In Axon Suite
How Axon Suite handles it
In Axon Suite new online orders wait on the dispatch board until a rep claims one in the rep app or the dispatcher assigns it, and either way it goes only to a rep the order’s service area lists.
Feature
The dispatch board for online orders
New online orders wait on the dispatch board until a rep takes them. The area’s reps get a push and can claim the order in the rep app, or the dispatcher assigns it, and either way it goes only to a rep the area lists.
Open: The dispatch board for online orders